Support

Please call 1800 – 223 - 1313 or email hpb_mailbox@hpb.gov.sg for assistance.

For more details, please refer to:

https://www.healthhub.sg/programmes/healthyliving/fitnesstracker/need-help

You are recommended to wear the Tempo 5C on your non-dominant hand. Please make sure the watch is worn approximately one finger-width away from your wrist bone and ensure the buckle is secured for a tight but breathable fit.

For Tempo 5C to measure your SpO2, be seated, keep your arm still and ensure that the tracker is not under strong bright light as this may interfere with the tracker’s measuring ability.

*All HPB fitness trackers are compatible ONLY with the Healthy 365 app. The Actxa Stride series and Tempo series are HPB fitness trackers, and are not supported by the Actxa App.

Do note that the Healthy 365 app can only be used in Singapore.

Please call 1800 – 223 - 1313 or email hpb_mailbox@hpb.gov.sg for further assessment and support.

For more details, please refer to:

https://www.healthhub.sg/programmes/healthyliving/fitnesstracker/need-help

If your tracker was distributed by the Health Promotion Board, you may bring it for 1-to-1 exchange at the following HPB Appointed Centres if your tracker is faulty within the 1-year warranty:

Ang Mo Kio Central Post Office

Blk 727 Ang Mo Kio Ave 6 #01-4246

Singapore 560727

Mon to Fri: 10.30am to 7.00pm Saturday: 10:30am to 2.00pm | Sunday/PH: Closed

Bedok Central Post Office

Blk 218 Bedok North St 1 #01-49

Singapore 460218

Mon to Fri: 10.30am to 7.00pm Sat: 10:30am to 2.00pm | Sun/PH: Closed

Bukit Batok Central Post Office

1 Bukit Batok Central Link #05-09 West Mall

Singapore 658713

Mon to Fri: 10.30am to 7.00pm Sat: 10:30am to 2.00pm | Sun/PH: Closed

HarbourFront Central Post Office

1 Maritime Square #03-22 HarbourFront Centre

Singapore 099253

Mon to Fri: 10.30am to 7.00pm Sat: 10:30am to 2.00pm | Sun/PH: Closed

Hougang Central Post Office

90 Hougang Avenue 10 #04-15A Hougang Mall

Singapore 538766

Mon to Fri: 10.30am to 7.00pm Sat: 10:30am to 2.00pm | Sun/PH: Closed

If your Tempo 5C tracker was purchased from our official store on Lazada, you may bring your faulty Tempo 5C back for a 1-to-1 exchange at:

Esmond Service Centre  24 Sin Ming Lane, Midview City #01-100 Singapore 573970 WhatsApp: (+65) 8828 8180 Hotline: (+65) 6994 2262 Operating Hours: Monday to Friday: 10:00am to 7:00pm Saturday: 10:00am to 3:00pm Sunday / Public Holiday: Closed

Please call 1800 – 223 - 1313 or email hpb_mailbox@hpb.gov.sg for further assessment and support.

For more details, please refer to:

https://www.healthhub.sg/programmes/healthyliving/fitnesstracker/need-help

All HPB fitness trackers are compatible ONLY with the Healthy 365 app. The Actxa Stride series and Tempo series are HPB fitness trackers, and are not supported by the Actxa App.

Tempo 5C is built with Actxa SleepTrack™ feature – an advanced sleep tracking algorithm. The following are some tips on using Tempo 5C to track your sleep. 

1. Wear Tempo 5C on your wrist in order to track your sleep. It does not work if you put it beside you, in your pocket, underneath your pillow or on your ankle.

2. Wear Tempo 5C on your non-dominant hand 

3. Ensure the watch is worn approximately one finger-width away from your wrist bone and ensure the buckle is secured for a tight but breathable fit.

4. Wear the Tempo 5C for at least 10 minutes before you get into your bed. Do not put on the Tempo 5C while you are already in your bed.

5. If you wake up during the night but intend to go back to sleep, DO NOT sync the Tempo 5C with the Healthy 365 app. Sync only if you have already awakened and do not intend to get back to sleep.