Support
Sense 2
To set up your Sense 2, follow these steps:
Download the Actxa App to set up your personal account and pair your Sense 2 via Bluetooth. The Actxa App can be installed from the App Store or Google Play.
Turn on your Bluetooth and launch the Actxa App on your smartphone. Follow the onscreen instructions to take your weight and body composition measurements.
To take your body composition measurements, follow these steps:
Insert the measuring handle cable into the USB Type-C port on the scale.
On the Actxa App dashboard, pull down the screen and follow the onscreen instructions to take the measurement.
Step on the scale barefoot while holding the measuring handle.
Once the measurement is completed, your results will be displayed on the Actxa App dashboard.
You are encouraged to take your measurements daily or minimally once a week to keep track of your body composition trending over a period of time.
Kindly send in a support ticket through your Actxa App by selecting “Account” on the bottom right > “About” > “Contact Actxa Support” > Select “Topic” as “App: Body Composition”.
Provide a clear and accurate description of the issue you are facing and we will investigate your issue and provide you with the assistance you require.
Each full charge of the Sense 2 could last for around 90 days of usage. When the battery is low, the scale will display “Lo”.
To charge the Sense 2, follow the steps below:
Connect the bundled USB charging cable to the Sense 2, before switching on the power either from an adapter or a standard USB port.
Charge for approximately two hours.
When fully charged, the battery charging indicator turns green. Turn off the power source and remove the USB charging cable.
Wipe the surface with a damp cloth first. Then, wipe dry with a dry cloth.
Please refer to the Actxa limited 1 year product warranty.
You are recommended not to use the Sense 2 in the bathroom. Not only does it reduce the lifespan of the scale, but the surface might also be too slippery to step on.
Sense 2 supports mobile phones with the following version of OS:
iOS 12 and above
Android 5.0 and above
If you are pregnant, you should not be using the Sense 2. Due to lack of extensive research and testing on this user group, we are unsure of the unknown risks that might occur from using this product.
If you are wearing a cardiac pacemaker, you should not be using the Sense 2. Due to lack of extensive research and testing on this user group, we are unsure of the unknown risks that might occur from using this product.
Once the measurement is completed, your results will be displayed on the Actxa App dashboard.
You may make changes to your profile information in Actxa App under “Account” > “Profile”.
Note: If you have signed up for Journey with Wellness or Corporate Challenge programmes provided by Actxa Wellness, some of the profile setting fields may be locked. Please contact your company’s Wellness Officer if you would like to make the change.
Yes, you are advised to have internet connection (Wi-Fi or Mobile Data) to sync your measurements to the Actxa App to prevent data loss.
Unsuccessful weighing could be due to the measuring handle not being connected to the scale during measurement. Check that the measuring handle cable is inserted into the USB Type-C port on the scale.
During measurement, hold it with both hands, stand straight and extend your hands at a 45-degree angle.
You may also follow the onscreen tutorial for the step-by-step instructions.
If the screen on your Sense 2 does not turn on when you step on it, try these steps:
Step off the Sense 2 and step on the again after a few seconds.
Charge the Sense 2 to check if this issue arose from a flat battery.
If the Sense 2 is already fully charged, try to reset the scale by inserting a small pin into the mechanical reset hole located on the bottom of the scale
If the Sense 2 has been moved from one location to another (for example, from your living room to your bedroom), or has been flipped upside down, it must be recalibrated to ensure accurate measurement results. To recalibrate, follow these steps:
Place the scale on a hard, flat surface.
Step on the scale with one foot. Once the display lights up, quickly step off the scale.
The scale will display “CAL” followed by “0.00” when the calibration is completed.
For issues such as big deviations between 2 weight measurements under the same conditions of measurement, or other issues that you wish to attempt to troubleshoot by resetting the scale, do so by inserting a small pin into the mechanical reset hole located on the bottom of the scale.
The precise value of muscle mass is only available for users within the age group 25 to 85 years old and for visceral fat, it is only available for users within the age group 18 to 85 years old.